Yzel M

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Verified Reviewer
| map-marker Quezon City, Manila

Cellphone number recovery

Hi! I would like to recover my mobile number 0933-404**** from your network as it not working anymore. I loaded a credit amounting 10 pesos (SUN CTC10 - last load) to test if it will work but its not working still. I need to recover my number because I used it for my online transaction. I can not process any online transaction it because the one time password (OTP) will automatically sent to my mobile number and I can not received any message on that number. Hopefully I can still recover my mobile number. Thank you and Happy Holidays. Regards, Yzel A. Menor
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Baguio City, Cordillera

About my Sun fixed plan 300

Can I use my existing number 0933861**** even if I will never or I will not pay continue to my Sun Fixed Plan 300?
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Anonymous
map-marker Mabalacat, Central Luzon

Unable to contact customer service via 200 hotline. there seem to be an issue getting to there customer service. IVR plays a waiting music sound and then line becomes quiet after 3 minutes.

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unable to contact customer service via 200 hotline. there seem to be an issue getting to there customer service. IVR plays a waiting music sound and then line becomes quiet after 3 minutes. Very poor signal its been 10 years no improvement.
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Jefferson G Mhh
map-marker Santa Maria, Central Luzon

Hindi napo ako makatawag

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Hindi po ako MakaSend ng TXT at hindi na rin po ako makapag wala Call sana po maayos nyo dahil thanyou
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Preferred solution: Let the company propose a solution

User's recommendation: Sana po maayos . Dahil ginagamit ko sa paghahanap buhay

lyn m Rhi
map-marker Makati City, Manila

No answer from customer service

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cannot call or text either the messnger at facebook cannot call...............////\\\\\\\\\\\\\\\\\\
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Preferred solution: Let the company propose a solution

User's recommendation: 24/7 customer service

Dre Alv

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Verified Reviewer
| map-marker Quezon City, Manila

My acct was disconnected due to unpaid bill

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I need to talk customer service. I was not able to use my acct due to unsettled payment. I want to end the contract or what you may advise. Please call me at 0915640****. My acct is 0925799**** Leizel alcober
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User's recommendation: Talk to an agent for direct concern

Juvelyn A Ngr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Legaspi, Albay

0933814**** / 0933814****

Sun Cellular - 0933814**** / 0933814****
Sun Cellular - 0933814**** / 0933814**** - Image 2
Pa cancel konpo auto deduct sa secuirity bank madami po kc recurring na charge sa bill ko totall cut ko na lng po yan number na yan .0933814****. 093381****4 09338****95. 0933814****
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Preferred solution: None

Edwin R Fic

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Verified Reviewer
| map-marker Quezon City, National Capital Region

Cannot make a call and text

No 4g signal and cannot make a text and call on my prepaid sun sim. I am updated on my payment for the month of December
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User's recommendation: Pls check the area in Sampaloc

Anonymous
map-marker Quezon City, Manila

More diligent agents

I wanted to advise your kind office to kindly change my email address in my personal information since my previous email was hacked. My new email address is corgue48@***.com
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Pedro C

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Verified Reviewer

Intl roaming activation

How can i activate my intl roaming? My sun cellular no is 0925588****. My current location is Texas, USA
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Anonymous
map-marker Manila, Manila

CANCEL DATA SUBSCRIPTION

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Kindly unsubscribe my cellular data services and just revert to my prevous PLAN. most of the time, my data services was ON even though im not using it WASTE OF MONEY. SUN account 076492****.
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Anonymous
map-marker Bacoor, Calabarzon

Ternination of my sun cell

Would like to request for termination of my suncellular line. I havent been using my sun no since the start of the pandemic because I closed the clinic where Im using it. Ive been paying it thru auto debit and was advised by my card company that I have to terminate it thru Sun cellular since it was where I made the arrangement for auto debit . This is an added cost to my monthly expenses hence I decided to terminate it. Hoping for your kind consideration regarding this matter . Thank you very much.
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MaryGrace L Ykb

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Verified Reviewer
| map-marker Quezon City, Manila

My sun number was in active

I can't receive text messages and calls, The OTP of my mobile banking was send to my sun mobile number
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Preferred solution: Let the company propose a solution

1 comment
Guest

What the *** is this.!!!??? Been using this number for 10 or so years in almost all transactions (Gov't & Private).

Now my phone states "NO SIM" even tho the simcard is in. What now SUN..??????

Ronald F Ncl

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Verified Reviewer
| map-marker Makati City, Manila

Online bill inquiry viewing

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Sun Cellular - Online bill inquiry viewing
Please fix your online bill, and it's too long of time since your site has not been working. No one emailed me regarding my billing, how will I know that I am due on my payment bill?
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GinaAurea G
map-marker Santa Maria, Central Luzon

Services interruption

From account name Ms. Gina Aurea C. Germiniano that her cp# 0922836**** with outstanding balance of Php 7,973.53. for this corporate postpaid mobile number is still interrupted but the payment has been settled dated December 13, 2021. thank you
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