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Hi All, Just want to report and follow up my complaint last Friday against the agent Chris Montales and her Supervisor Maj Montenegro. I called sun cellular customer service again today since my acct was not reactivated after 24 hours and talked to Arfell who did a...
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2.5
I didn't like
  • Worst customer service representatives not even one
  • System maintenance failuure
  • Worst customer service and billing process
#835703
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SOBRANG DISMAYADO PO AKO SA SERBISYO NGAUN NG SUN CELLULAR BIGLANG DI AKO MAKATAWAG AT MKATEXT EH LAGI NAMAN AKO BAYAD SA PLAN AKALA KO MY NAPINDOT LANG AKO SA SETTINGS LAKING GULAT KO NG AKO AY TUMAWAG SA KANILANG HOTLINE AT SABIHIN SAKIN NA SOBRA NA AKO SA LIMIT AKO...
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Anonymous
Anonymous

Ako bkit gnun bill ko bkit umbot ng gnun kalaki 6k. Taposcut service nman 6 months ndi ko gngmit ang povket wifi ko tapos my bills ng 6k. Pano ngyari yun

#835407
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TATLONG BESES NA AKONG TUMATAWAG SA SHUN HOTLINE PARA MALAMAN ANG BREAKDOWN NG CURRENT BILL KO AND YET WALA NI ISANG MAKASAGOT SA AKIN. ANG DAHILAN AY MERON DAW PUNYETANG SYSTEM MAINTENANCE NA GINAGAWA TUWING TATAWAG AKO. EVERY WEEK NA LANG NAG IINQUIRE AKO YET HINDI...
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1.0
Batangas, Calabarzon
I didn't like
  • Worst customer service and billing process
  • Billing process and bill
  • System maintenance failuure
#835066
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Short Review on July 12, 2016

Sun Cellular
#880966
Ganito eksena namin lagi sa sun. Tawag report hintay ng update. Tawag ulit another report? Hintay ulit update. Tawag ulit. Susme. Isang daang report na. Puro nyemas na report. Walang aksyon. Nagtayo pa kayo ng hotline para lang mag sorry sa kapalpakan nyo. Mula dec hanggang july. Hindi ko nagamit plan. Pero may billing. Galing mamera. Panget naman serbisyo.
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Short Review on July 10, 2016

Sun Cellular
#879891
1.0
Details
customer service sucks... billing and all the reps we spoke with doesnt care at all... all just want is to collect money... and the when custimer is asking for details, it will take 2-3 months... *** sun... i regret choosing your company...
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Billing Practices
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Customer service

Sun Cellular Unli 30 Phone Plan Review

Sun Cellular
#861999
1.0
Details
Nag palaod ako ng CTU30 pero nd ko magamit ng maayos nag promo kau ng unlicall pero nag lagay nman kau ng limit na every 30 minutes na tawag may 15 to 30 minutes na nd nman makatawag tulad ngaun mahigit 1 hour na nd na ako makatawag anung klaseng service yan.. Ayusin nyo ang service nyo nakaka perwisyo kau. Nag babayad kami ng maayos pero ang serbisyo nyo palpak.
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Advertised vs Delivered
Billing Practices
Coverage Area
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website

Sun Cellular Easy Broadband Plan 699 Phone Plan Review

Sun Cellular
#841207
1.0
Details
*** itong sun cellular nato. Bkit kylangan ko mgbyad ng bill, nka cut nman n yung service ng pocket wifi, tapos ang mtindi p mahigit 6 buwan ko n ndi gngmit pocket wifi. At putol ang service, bkit ang bill ng pocket wifi continues prin. No sence, bkit continues ang bill, Pra saan ang bills n yun, kung ang service cut. Nman.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
worst customers srvice representatives in the country!..' was there a couple of times.consistent sila na nakasimangot,mabagal,lahat sila nasa loob nagchichismisan.walang nakaupo sa customer svc area
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Mandaluyong, Mandaluyong
I didn't like
  • Worst customer service representatives not even one
  • Worst customer service and billing process
  • Customer service
#832113
Reply to reviews
Natanggap ko yung bill ko for march nung march 27 pero yung cut-off nya March 21. It was 1,236 lang. Usual na na bill ko. then after ilang days ng cut off ko di na ako makatawag, naisip ko baka sira na phone ko kaya nilipat ko sa ibang phone same pa din di pa rin ako...
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Anonymous
Anonymous

Hi sis! Same tau, sakin 6k ang overdue bill kahit diko ginamit ung sun pocketwifi ko. Sabi disconnected na daw account ko kasi nag overdue. So ok lang ba di na ako magpunta pa...

I didn't like
  • Worst customer service and billing process
#822761
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I was able to settle everything and even had a correspondence sent by sun cellular that all is well now on my account. Then on my billing statement, they are asking me to settle an amount for collection department. I went ahead to their store and the representative...
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1.0
I didn't like
  • Billing process and bill
  • Worst customer service and billing process
#820342
Reply to reviews
Since saturday morning, my sun sim card had no signal and of course it could not receive call and text. until now, tuesday, the problem has not yet been fixed. I have been calling the sun hotline twice,last sunday,and by another phone, but the customer service agents...
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Anonymous
Anonymous

Kahit yung roming ko sun din yung sim wla din signalAno po ba nangyari pls let us know my load naman at ndi pExpired nakaKasi ma expired na lng load ko ng wla pa din signal

Anonymous
Anonymous

Having the same problem here! 3rd day now!

Taguig, Rizal
#786633
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Hi, sun cellular First let me tell you that you have very poor service. No signal at all. I went to megamall and one of your sales rep approached me about the broadband service. She told me I could get the tablet and the broadband for 2k plus and that includes three...
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#778709
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I recently subscribed on Suncellular NON STOP 699 Promo with 2.5 G browsing and etc. Dec 13 Then I started using it from Dec 14 to Dec 17 only, where my son is using the wifi alone, for 4 consecutive days to my surprised I received a text on Dec 17 saying I already...
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#778592
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The concolacion staffs are the most bulshitt staff ever in all networks.i tried to call them many times just to ask about my complaints but i havent receive any reply from them.their two numbers are ringing.when i applied the plan 599 they dont give me any receipt.and...
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#754467
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