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I have been a good customer of sun data postpaid but this is the extremely worst experienced I had with sun postpaid. My account has been disconnected because I did not pay the bill and I never received the bill(which has been reported numerous times),every after 2 mos...
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Anonymous
Anonymous

Tanga may contract k, magamit o hindi may monthly service fee na tumatakbo. Ikaw ang may kasalan kung bakit di mo nagagamit, kasi nga hindi ka nagbabayad. Ang cheap mo, ang bo...

Anonymous
Anonymous

I got same situation here... I thought my account is already disconnected since I'm not using it anymore and now after 3 months I received my bill. So how did you settle it? D...

3.3
I didn't like
  • Billing process and bill
#750068
Reply to reviews
Just plain awful. Their system is designed to get as much money from you as possible, and they don't even attempt to conceal that fact through efficient customer service. They will tell you straight to your face that they do not know the reason for the overcharge in...
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I didn't like
  • Customer service
#746792
Reply to reviews
Sana ayusin ang customer service sa robinsons manila sana bago magcall out ng higher number tapusin muna ang mga pending na transaction na may hawak ng lower number. Ang tagal mo na ngang na antay ma call ang number then pagdating mo sa designated desk mag aantay ka pa...
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#721509
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Sun Cellular Mobile Internet Review

Sun Cellular
#822642
1.0
Details
I have been calling CS to reconnect my mobile internet last march 27 and unfortunately until now di parin nila maresolve ang issue. What a poor customer service! Wala kayong karapatang maningil na hindi naman nagamit ng customer niyo!
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Customer service

Sun Cellular Easy Broadband Plan 699 Review

Sun Cellular
#803827
1.0
Details
Broadband sun 699 2.5gb lNg 699 pero sa smart 3.5gb 499 lang. Tapos kapag nag exceed ka sa 2.5gb ng hindi mo namamalayan machacharge ka? Napakagaling ng nakaisip nitong gumawa nito galing makalinlang ng kapwa. Sa smart once na naubos mo na yung 3.5gb automatic na hindi na sya gagana at hindi na machacharge pa. Napakawalang kwenta ng sun pera pera lang talaga.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website

Other Product Review

Sun Cellular
#765604
This is the most worst company I've ever encountered. Stealing money, overcharging and not setting proper expectation. Even some of their customer service people were very ***-cant answer a simple questions!!!!
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Other Product Review

Sun Cellular
#762878
Mahiya naman kayo mga tga sun cellular nag loload kming mga subscriber nyo pra s mb n internet qng hilis mqg bwas ng internet nyo n halos hindi nman nmin mgmit dhil ilan cgundo lng disconect agad plging npuputol internet nyo lalo n s online games hindi k mkpqglibang dhil plging disconect poor service n b kau tlga.
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Bad experience at sunshop consolacion here in cebu. I've always bought subdealer load from them so i know that the cashier cuts-off at 8 eventhough mall hours' til 9 and no notice whatsoever is posted anywhere in the shop. Sept 1 i work a 8-5 shift, from work went to...
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#699337
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I was in a very important call when suddenly i lost signal. I tried using another phone with the same sim card but there was no network/signal. I called cx service but could not get hold of anyone. I went to one of the offices twice but until now they could not resolve...
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Anonymous
Anonymous

I have the same unresolved issue since September 14, 2015. I hate how they kept me waiting.

Anonymous
Anonymous

*** you ***!

Bacolod, Western Visayas
#687252
Reply to reviews
i have backlog payment from march to july 6800 paid this july 4 at sun shop lazaro. the Sun disconnect my netwrok since May 4, 2015 until now which i made my payment. i pay my backlog but the sun shop ask me to add may holding period of 2 month after 30 months...
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Anonymous
Anonymous

I had the same experienced with sun cellular. My line was cut since June 21. I've paid my balance amounting 1,900 (but even after payment my SIM is still DISCONNECTED). Includ...

#664495
Reply to reviews
I called several numbers. 395 numbers only to be disconnected and to have none of my questions answered. In fact, press 1 for English is still in Tagalog!!! ***. Taglish? Really? It's either tagalog or English. Called several sun numbers only to be referred...
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#656417
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ung plan nmin may allocation na 3gb free internet. pero since nung start hindi nila dndiscount ung free allocation sa mobile data. kampante nman kame na ndi kame ngeexceed dun sa 3gb na un kasi browsing lang gngwa at may internet nman kame sa house. pero ung bill nmin...
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Anonymous
Anonymous

Ganyan din problema ko sa SUN, di naman ako nageexceed sa 3GB internet nila dahil sobrang bagal ng connection, di nga umaabot ng 1Gb yung data usage ko sa phone. Pero si SUN, ...

Anonymous
Anonymous

Ganun ang nangyari sa amin bumili kami ng Broadband ang sabi namin ay ung prepaid kasi nga 3weeks lang namin itong gagmitin dahil nagbabakasyon lang kami sa pinas yearly. Ang ...

#635233
Reply to reviews
A sun cellular called me about a loyalty privileges which I can avail because my existing line contract is finished. I then went to sun cellular Market Market Branch, I arrived at around 6pm, I got no. 14 then wait for my turn to be entertained, As I am waiting I...
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1.4
I didn't like
  • Customer service
#598955
Reply to reviews
I am very frustrated with Sun Cellular's service. It's very poor and one of the worst. I filed for a permanent disconnection because my Pocket Wifi was lost. I was billed for 3 months even though I have been calling them to disconnect it since I am too far from their...
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Anonymous
Anonymous

What's the update of these complaint? I have the same experienced with their sun postpaid. Their CSR won't allow me to fill-up an account termination/ disconnection (SM Sta.Ro...

1.0
I didn't like
  • Worst
#593504
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