Batangas, Calabarzon
Not resolved
1.0
Details
Billing Practices
0 comments

TATLONG BESES NA AKONG TUMATAWAG SA SHUN HOTLINE PARA MALAMAN ANG BREAKDOWN NG CURRENT BILL KO AND YET WALA NI ISANG MAKASAGOT SA AKIN.ANG DAHILAN AY MERON DAW PUNYETANG SYSTEM MAINTENANCE NA GINAGAWA TUWING TATAWAG AKO.

EVERY WEEK NA LANG NAG IINQUIRE AKO YET HINDI KO MAKUHA YUNG DATA NA GUSTO KONG MALAMAN. NAGTRY DIN AKO MAGCHECK VIA ONLINE PERO HINDI RIN DAW AVAILABLE YUNG DATA KAYA WALA DIN AKONG NAPALA. HINDI DAW MAPULL OUT NG MGA TAGA CUSTOMER SERVICE ANG DATA NA HINIHINGI KO DAHIL SA SYSTEM MAINTENANCE NA HINDI NA NATAPOS TAPOS. ANONG KLASENG SERBISYO BA ANG KAYA NYONG IBIGAY?

HANGGANG CALL AND TEXT NA LANG BA? MAHALAGA ANG PERANG IBINABAYAD NAMIN SA INYO KAYA KAILANGAN KONG MALAMAN KUNG BAKIT LUMOBO ANG BILL NA IBINIBIGAY NYO SA AKIN. HINDI AKO KAGAYA NG IBANG CUSTOMER NYO NA KUNG ANO ANG BILL AY YUN NA LANG ANG BABAYARAN. HINDI LANG KAYO ANG PINAGKAKAGASTUSAN KO.

CAPITAL LETTERS KLAHAT YAN PARA MALAMAN NYO NA NAGAGALIT NA TALAGA AKO!!!PAKIAYOS NAMAN NG SERBISYO NYO!!!!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of system maintenance failuure and worst reason to deny access on billls. Please immediately contact the author of this review to discuss poor customer service of sun cellular mobile phone service. Sun Cellular needs to read this review and look into the issue (if any) according to poster's claims.

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